Safe Internet Blog

Bella Solutions, a leading provider of Web-based Field Service Management Software announces a full featured version of their flagship field service software available for use on Apple’s iPhone providing a 100% mobile solution for Field Service organizations.

Reston, VA (PRWEB) December 17th, 2009 — Bella Solutions leading Web-based field service software is now available for use on Apple’s iPhone. Their flagship service software is fully functional on the iPhone providing a low-cost and easy-to-use completely mobile solution. Bella connects field resources to back office data, schedules, customer data and service history. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job status tracking is improved, all of which enhance customer satisfaction and increase profits. For additional information visit Bella Field Service Software

Scheduling and dispatching field service resources while managing operations are challenges for all organizations. Many businesses still rely on out-of-date software, paper-based, and telephone-based processes to connect field service resources with the office. Traditionally, field resources have been required to physically visit an office or call office staff on the phone to receive dispatch instructions and Customer history, which is costly and takes time that could be better spent servicing customers. At the remote service sites, field resources often did not have ready access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and decrease customer satisfaction. Bella Solutions end-to-end Web-based solution has enabled field service organizations to automate their processes, thereby reducing office costs and increasing field service productivity.

Company officials said, “Our state-of-the-art web 2.0 technology allows us to provide state-of-the-art solutions for products like Apple’s iPhone. This capability increases the reach of our product into new and different markets that have already adopted or planning to adopt iPhones into their business process to provide a competitive advantage.”

About Bella Solutions: Bella Solutions provides Web-based Field Service Management Software or SaaS (Software as a Service) for the Field Service industry. The software solution provides the ability to streamline operations by providing CRM, Work Order Management, Scheduling, Equipment Maintenance, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one software application accessed from any computer, laptop, or PDA connected to the internet. Bella Solutions provide a simple and all-inclusive software application specifically created for managing field service businesses entirely through the Internet. No expensive hardware, no complicated software…just a username, password, and a low monthly fee.

For additional information visit Bella Field Service Software

Safe Internet Blog Service Software

Bella Solutions, a leading provider of web-based Field Service Management Software announces a cost effective dedicated custom software solution for medium to large size businesses. Bella will customize their flagship field service software and host in a dedicated environment to meet the specific needs of a customer at a fraction of the cost of traditional client-server software.

Reston, VA (PRWEB) November 28, 2009 -- A dedicated custom built version of Bella Solutions leading web-based service software is now available to organizations looking to streamline field service operations without changing the way they do business. Bella Solutions will customize a software solution to meet the specific needs of a customer at a fraction of the cost of traditional client-server software. In addition, the software can be branded to the customer’s specifications and will be hosted in a dedicated secure environment.

While Bella Solutions leading field service software is currenlty customizable to meet many businesses needs, this solution takes it several steps further with Professional Services and providing a dedicated standalone custom version based on the customer requirements. For additional information visit http://www.bellasolutions.com

Scheduling and dispatching field service resources while managing operations are challenges for all organizations. Many businesses still rely on out-of-date software, paper-based and telephone-based processes to link field service resources with the office. Traditionally, field resources have been required to physically visit an office or call office staff on the phone to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the remote service sites, field resources often did not have ready access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and reduced customer satisfaction. Bella Solutions end-to-end web based solution has enabled field service organizations to automate their processes, thereby reducing office costs and increasing field service productivity.

Bella connects the field technician to the back office systems and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job status tracking is improved, all of which increase customer satisfaction and increase profits.

Company officials stated, "The Field Service Industry has been continually asking for an easy-to-use low cost customizable solution. Our state-of-the-art web 2.0 technology allows us to provide the customization our clients need at an extremely affordable price. The response has been overwhelming”

About Bella Solutions: Bella Solutions provides web based Field Service Management Software or SaaS (Software as a Service) for the Field Service industry. The software provides the ability to streamline operations by providing CRM, Job Management, Scheduling, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one application accessed from any computer, laptop, or PDA connected to the internet. For additional information visit http://www.bellasolutions.com

Safe Internet Blog Service Software

Try this easy-to-use web-based service software which could get you to erase the whiteboard for good. Aimed at helping small, medium, and large service businesses the customizable solutions include capabilities to facilitate customer relationship management and job scheduling, dispatching, tracking, billing and invoicing, entirely through the Internet.

The program enables scheduling of emergency, one-time, multi-visit or recurring jobs with drag and drop appointments. Management can schedule by viewing the availability of an individual technician or by an available date and time on the calendar.

Diverse calendar views support viewing of schedules for individual field resources, crews, or the entire company by day, 5-day and 7-day weeks, and month. A color coded calendar allows users to identify assigned employees, vendors, location zones, and job status at a glance, which can be an aid in optimizing time in the field. Users can schedule recurring appointments daily, weekly, monthly or yearly. The application integrates with Google Maps, for easy viewing and printing of directions to customer locations.

If a technician or sales rep in the field carries an Internet-connected mobile phone or PDA, a scheduler can send a text message alert of any new or updated job appointment and the technician can, in turn, update real time information, including labor hours and job costs, from the field or from home. (In addition, as appropriate, Internet-enabled technicians and sales reps in the field can create a job estimate onsite, during a service call.)

Customer relationship management capabilities include contacts, locations, and job history details (labor hours, expenses, and materials, equipment, and notes).

Accounting features include the ability to create invoices upon completion or for partial payment. The billing/invoice history feature enables users to view details of to-date customer job costs and expenses, open or overdue invoices, customer payments and post-due payments. Transactions can be exported to QuickBooks or other accounting software if preferred.

Equipment tracking - make, model, and serial number and service history and warranty information - can be attached to a specific job and work order.

Visit us at Bella Solutions Field Service Software

Safe Internet Blog Service Software

What if your technicians could take your service software on the road? What would this mean for your business?

To your company’s profitability? Most likely, this would mean better communications between key personnel, the dispatchers in the office and the technicians in the field. Your field technicians would experience less downtime and more billable hours. Invoicing your customers for service work would happen immediately upon completion of the job. And your customer service would improve, leading to repeat business and referrals.

Wireless, mobile service software is not a futuristic capability. There is technology available today that gives technicians the ability to share information with your office in real time. This technology gives them access to their schedules from your dispatch board (including any changes that are made throughout the day). It also gives them access to other service software features, such as the ability to view, complete or update their work orders.

Incoming service calls still get routed to the dispatchers, who schedule the work on the dispatch board. But now, instead of coming into the office to pick up their schedules for the day, the technicians retrieve their schedules simply by turning on their wireless laptop, home computer, or PDA.

Field technicians have real-time access to their work orders. They can drill into the details of a work order, review a jobsite’s work order history and read notes relating to the currently scheduled work.

Improved Communication – Communication between the office and the field is no longer a challenge. Changes made to the dispatch board at the office are available in real-time to the technicians in the field. Instant messaging between the two offers a clear course of communication, without phone tag or downtime.

Streamlined Billing – As technicians finish jobs, they complete the work orders using a laptop or PDA. Hours, materials, notes and any additional work recommended all are recorded. This real time data entry changes the status of the work orders on the dispatch board and lets the dispatchers know when the field technicians are moving from one job to the next. It also allows them to intercept the technicians and change their destination if warranted.

Increased Productivity – Mobile service software can increase staff productivity all around. For the dispatchers, this is accomplished via real-time communication with the field all day, every day. For the technicians, increased productivity is due to less downtime, better job information and the reduction of paperwork. And for the accounting staff, mobile service means the elimination of duplicate data entry and faster invoicing.

To learn more visit us at Bella Field Service Software

Safe Internet Blog Service Software

Bella Solutions, a leading provider of Web-based Field Service Software now provides a multi-lingual version of their software. In addition to English, the software is available in Spanish, Italian, French, German, Portuguese, Norwegian, and Dutch. This enhancement provides increased usability for global Field Service companies to easily integrate the software into their current business process eliminating the need to change the way they do business. Field technicians and sales no longer have to physically visit the office or warehouse or drive inefficient service routes. Bella connects field technicians and field salse to the back office systems and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job status tracking is improved, all of which increase customer satisfaction and increase profits.

Company officials said, "Our international Customer base is increasing. We will continue enhancing the software to provide an easy-to-use, flexible, and robust solution for the global Field Service industry.”

About Bella Solutions: Bella develops and markets a web-based field service software or SaaS (Software as a Service) for Field Service companies such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software solution can be utilized in any industry that manages field sales and technicians or remote resources. Bella provides the ability to streamline business operations by providing CRM, Service Job Management, Scheduling Tools, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one application accessed from any computer connected to the internet even wirelessly. Scheduling and dispatching field service and sales resources are challenges for service organizations. Many organizations rely on out-of-date software, paper-based, and telephone-based processes to link field service workers with the office. Traditionally, field technicians and fields sales have been required to physically visit an office or call office staff on the phone to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the remote service sites, workers often did not have real-time access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and reduced customer satisfaction. Bella’s Web-based technology enables field service businesses to automate their schedules and dispatch processes, thereby reducing office costs and increasing technician and sales productivity.

For additional information visit Bella Field Service Software

Safe Internet Blog CRM, Field Service Management, Field Service Software, Scheduling Software, Service Software

Effective resource management increases profitability by optimizing utilization and minimizing down time. It will also generate goodwill and loyalty among your staff that translates to competitive advantages in recruiting and retaining the best talent.

• Focus resources on projects that are the most profitable
• Know which projects are on-time, which are lagging, and why
• Know what your resources worked on this week
• Know what your resources will be working on next week
• Track time on projects and tasks

Scheduling field service and sales resources are challenges for all service organizations. Many organizations rely on paper-based and telephone-based processes or out-of-date technology to link field resources with the office. Traditionally, field resources have been required to physically visit an office or call office staff on the phone to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the remote service sites, field resources often did not have ready access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed payment and reduced customer satisfaction. Bella’s Field Service Software web based technology enable’s field service organizations to automate their schedules and dispatch processes, thereby reducing office costs and increasing technician and sales productivity.

About Bella Solutions: Bella develops and markets a web based software application or SaaS (Software as a Service) for Field Service businesses such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software solution can be utilized in any industry that manages field sales and technicians or remote resources. Bella provides the ability to streamline business operations by providing CRM, Service Job Management, Scheduling Tools, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one software accessed from any computer, laptop, or PDA connected to the internet.

For additional information visit Bella’s Field Service Software

Safe Internet Blog crm software, Field Service Software, SaaS, Scheduling Software, Service Software, Web-based

Scheduling and dispatching field technicians and sales is a challenge for all service organizations. Many organizations rely on out-of-date software, paper-based, or telephone-based processes to link field resources with the office. Traditionally, field technicians and sales have been required to physically visit an office or call office staff to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the remote service sites, workers often did not have ready access to the information required to complete the sales or service call on the initial visit. In addition, once a sales or service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and reduced customer satisfaction. Bella Solutions web based technology enables field service organizations to automate their schedules and dispatch processes, thereby reducing office costs and increasing technician and sales productivity. See immediate results to your bottom line.

Scheduling with Bella Solutions is quick and easy:

Easily view schedules for all resources from any computer, laptop, or PDA.
Schedule and update schedules with just one click.
Make quick and easy updates by dragging and dropping appointments.
Automate email and text reminders to alert field resources.
Filter scheduling calendar by customized color codes.

About Bella Solutions:
Bella provides web based software or SaaS (Software as a Service) for Field Service businesses such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software can be utilized for any business that manages field sales and technicians or remote resources. Bella provides the ability to streamline business operations by providing CRM, Service Job Management, Scheduling Tools, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one application accessed from any computer, laptop, or PDA connected to the internet.

For additional information visit Bella Solutions

Safe Internet Blog CRM, Field Service Management, Field Service Software, SaaS, Scheduling Software, Service Software, Web-based

Advantages of Web-based Software:

• No hardware or software to purchase and install, all you need is a computer with an Internet connection
• No setup needed to get started – ready to use – customization is available if desired
• No large time or money investment – just a small monthly subscription fee that you can cancel at any time with no penalty
• Safe and secure management of all your data records at no extra cost or effort from you – we make it easy for you
• New software features and upgrades automatically installed at no charge
• Anytime, anywhere, any computer access to your data

How Bella Solutions Web-Based Software Works

Bella Solutions provide a simple and all-inclusive software application specifically created for managing field service businesses entirely through the Internet. No expensive hardware, no complicated software…just a user name, password, and a small monthly subscription fee. 

Field Service

Service – Field service employees can log up to date labor hours and expenses, record daily activities, update appointment and job activity, and more. They are able to access all features in Bella except the Administrator section. Regardless of whether or not your field service employees are interested in using Bella Solutions web-based software, their productivity can be increased by providing streamlined Work Orders, Schedules, and more using your current method of communication.

Sales – Empower your inside and outside sales team to easily track and manage new and existing customers and provide real time estimates at the customer location or on the phone. This allows for a better customer experience and increased profits for your business. Our system will also help your sales team, whether internal or an outsourced call center, to easily manage all new and existing customer data.

Scheduling

Our solution can be utilized by your internal or outsourced call center for Sales, Support, and Service. Integrate all your Service and Sales team’s calendar and assign available members to Customer Service and Sales Appointments. You have the option to schedule by a specific employee’s availability or an open time slot on the Scheduling Calendar.

Billing / Estimates / Invoicing / Accounting

Bella Solutions accounting tools provide the ability to manage a small to medium size business. Easily manage labor, material, and expense items to create Estimates, Work Orders, and Invoices for your Customers. Manage your Accounts, Transactions, Price Levels and more. You even have the ability for an outside accountant to manage this area of Bella if you prefer.

QuickBooks & Outlook Integration

Bella can easily import and export your data for use with QuickBooks, Outlook, and other commonly used software applications using a standard spreadsheet format. This allows you the flexibility to continue using these applications along with Bella or using Bella as a complete solution. Whether you are just starting your business or already established, you have a choice.

To learn more visit Bella Solutions

Safe Internet Blog CRM, Field Service Management, Field Service Software, SaaS, Scheduling Software, Service Software

Customer portals are a great tool to increase your Customer satisfaction levels, grow your business, and increase profits. Sound too good to be true…? Well, it’s not! With today’s user friendly Web-based technology, creating Customer portals has almost become a necessity for businesses big and small.

Bella Solutions Field Service Management software provides east-to-use Web-based Customer portal access.

Most likely, your Customers provide your only source of revenue. Offering “self-service” or “self-support” 24 hours a day, seven days a week is invaluable. According to a recent Forrester report self-service results in a 97% savings per customer interaction for your business. Also, the convenience and time savings create a win-win for your business and your customers.

Customer portals can be used in many ways. Some examples for your Field Service business are:

• New Service Request
• View Status of Open Service Requests
• View History of Service Requests
• Customer Support Questions
• Billing/Accounting Questions

Bella’s Customer portal also provides the option to set different access levels for each Customer.From “view only” access to “full access” to view open time slots on your company calendar and scheduling an appointment.

Field Service organizations are increasingly looking at web based software solutions. With Bella Solutions, field service organizations can increase worker productivity and reduce costs by remotely dispatching the closest available field technician to the job. Technicians no longer have to physically visit the office or warehouse or drive inefficient service routes. In addition, Bella connects the field technician to the back office systems and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job status tracking is improved, all of which enhance customer satisfaction, reduce costs, and increase profits.

To learn more about how Customer portals will increase your Customer satisfaction levels, grow your business, and increase profits visit Bella Solutions~To learn how Customer portals will increase your Customer satisfaction levels, grow your business, and increase profits visit Bella Solutions.com

Safe Internet Blog CRM, Field Service Management, Scheduling Software, Service Software, Web Based Software